RETURNS, REFUNDS & REPLACEMENTS & WARRANTY

A bicycle or ebike may be exchanged for another bike or store credit within 7 days of the purchase date for a model of the same value or higher than the original purchase amount under these conditions:

• The bicycle or eBike was purchased in store and not online.
• The bicycle or eBike is un-ridden and in showroom condition as determined by the store manager.
• The bicycle or eBike is returned with the original receipt.

No exchanges (nor refunds) will be made if the bicycle or eBike was special ordered, if the bicycle or eBike was on layaway, if the bicycle or eBike was shipped, or was purchased online or as a closeout deal such as (but not limited to) a prior year model.

We strive to have the most up to date specifications and eliminate errors on our website and keep it up to date at all times. Manufacturers reserve the right to change specifications - including prices - of their products at any time. Specifications on our site might change without prior notice. We apologize in advance for any errors, and are not responsible for these differences/errors.

All bicycle or eBike online sales, phone orders and special orders are final sales, unless there was a problem with the order caused by us. For additional questions, please contact us at service@e-ryde.com

All coupons, discounts and sales offers are valid during the time of the promotion and can not be applied after or before the promotion was active. Only One coupon/discount/sales offer can be applied at a time.

If there was no problem with the bike or ebike but you changed your mind about the special order or online order for other reasons - in some cases we might grant an exception and agree to issue a courtesy refund for your order within a limited time of 2 weeks after the order was placed - but we have to charge a 20% restocking fee. If your bike was ordered online and was shipped, you are responsible for the shipping costs to you and to us. When you ship it back to us we require it to be shipped fully insured - and in case of an electric bike - you need to declare it as an electric bicycle with the shipping company. In case of damage that might occur while being shipped back to us you are responsible for the damage. Also note that some shipping companies do not ship electric bikes unless the shipper is hazmat certified.

We are required to adhere to these terms because of the extremely high costs of shipping a bicycle or electric bike and because of the high non-refundable credit card and Paypal processing fees.

ACCESSORIES RETURN/EXCHANGE POLICY

All regularly priced accessories may be returned for a full refund within 7 days of purchase if unopened, in its original packaging, and accompanied by the original receipt. Sale and clearance items are not eligible for returns or exchanges. Shoes, clothing, helmets and all other wearable(s) and/or accessories can NOT be returned/exchanged. Refunds will be given via store credit, or original payment method used, based on management discretion. Returns purchased on credit cards will only be credited back to the same credit card. Refunds will not be given if the above conditions are not met.

PARTS RETURN/EXCHANGE POLICY

Parts in its original packaging and condition, as well as accompanied with its original purchase receipt are eligible for a full refund within 7 days of original purchase dated on receipt. Special ordered parts and items, online sales, sale items, layaway items, and parts/accessories that were installed are not eligible for refund or exchange.