The following guarantee conditions complement your legal rights.
How the guarantee applies
As the makers, we guarantee against possible material or construction defects. Provided the following conditions are satisfied:
Proof of purchase. The guarantee starts on the date of purchase.
Only the first owner is entitled to the guarantee.
The bike is guaranteed for 2 years, this comprises of the frame, fork, all mechanical and electrical parts, except normal wear and tear items.
1 year for the battery up to 70% depth of discharge from its original rated capacity. This can be verfied by the eZee dealer you’ve purchased the bike from.
How the guarantee does not apply
When the bicycle is used negligently or results in damage due to traffic accident.
Damage ascribed to normal wear and tear.
Poor maintenance, or modifications that no longer complies with regulations or original technical specifications.
Damage due to external causes.
The bicycle is put up for hire.
The battery pack is used incorrectly or tempered with. This also applies during charging.
Compensatory costs arising from damages or accidents, or cost incurred by loss of the bicycle’s usage.
How the guarantee covers
Original defective parts that are sent to the manufacturer for assessment will be replaced by the same or equal value part.
Labour and transportation charges are not included. This are borne by the owner.
eZee exclusively makes the decision whether or not the guarantee applies.
